How Can We Help You?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, bank transfers, and cash on delivery for local orders. All payments are processed securely through encrypted connections.

We offer free shipping on orders over $500. Standard shipping takes 3-7 business days domestically and 7-14 business days internationally. Express shipping options are available at checkout. All medical equipment is packaged securely to prevent damage during transit.

Yes, all our products come with a manufacturer warranty ranging from 1 to 5 years depending on the product. Extended warranty plans are available for purchase. Please check individual product pages for specific warranty information.

We accept returns within 30 days of delivery for unused products in original packaging. Customized or opened medical devices may be subject to a restocking fee. Please contact our customer service team to initiate a return.

Some medical devices may require a prescription. Products that require a prescription will be clearly marked on their product page. We recommend consulting with your healthcare provider before purchasing any medical equipment.

Most blood pressure monitors come with a standard adult cuff (22-42 cm). If your arm circumference is outside this range, we offer small and large/extra-large cuffs separately. Measure your upper arm circumference at the midpoint between your shoulder and elbow to determine the correct size.

Yes, all medical devices sold on our platform are either FDA (US), CE (Europe), or equivalent internationally recognized regulatory body approved. We ensure all products meet strict quality and safety standards before listing them on our site.

Yes, we offer professional installation and training services for hospital-grade equipment. Our trained technicians can install, calibrate, and train your staff on proper usage. This service is available at an additional cost depending on the equipment and location.

You can reach our customer service team via email at support@planetmed.com, by phone at +1-800-PLANETMED, or through the contact form on our website. Our hours are Monday to Friday, 8 AM to 8 PM EST, and Saturday 9 AM to 5 PM EST.

Yes, we offer special bulk pricing and volume discounts for hospitals, clinics, and healthcare institutions. Please contact our B2B sales team at b2b@planetmed.com with your requirements and quantities for a customized quote.