Privacy Policy
Last updated: May 18, 2026
Information We Collect
We collect information you provide directly to us, including:
- Account Information: Name, email address, phone number, billing and shipping address when you create an account or place an order.
- Payment Information: Credit card details and billing information (processed securely through PCI-compliant third-party payment processors).
- Communications: Records of your correspondence with us, including emails, support tickets, and phone calls.
- Business Information: Company name, tax ID, and professional license information for institutional customers.
We also automatically collect certain information when you visit our platform, including your IP address, browser type, operating system, referring URLs, and pages viewed.
How We Use Your Data
We use the collected information for the following purposes:
- To process and fulfill your orders, including shipping and payment processing.
- To communicate with you about your orders, account, and inquiries.
- To provide customer support and respond to your requests.
- To improve our platform, products, and services.
- To send marketing communications (with your consent where required by law).
- To detect and prevent fraudulent or unauthorized activity.
- To comply with legal obligations and regulatory requirements.
Data Sharing
We do not sell your personal information. We may share your data with:
- Service Providers: Third-party vendors who help us operate our platform, process payments, ship orders, and provide customer support.
- Manufacturers: Product manufacturers for warranty registration and fulfillment purposes.
- Legal Authorities: When required by law or to protect our rights and safety.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
Cookies & Tracking
We use cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings.
Types of cookies we use include essential cookies (required for platform functionality), analytics cookies (to understand usage patterns), and marketing cookies (for targeted advertising with your consent).
Data Security
We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data transmission, encrypted storage of sensitive data, regular security audits, and restricted access controls.
While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Portability: Request transfer of your data to another service provider.
- Objection: Object to processing of your data for marketing purposes.
To exercise any of these rights, please contact us at privacy@plantmed.com.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Generally, we retain account data for the duration of your account plus 7 years after your last interaction for tax and legal purposes.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email. Your continued use of our platform after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: